Account number and passwords for most operators. This list is based on one originally published on the Prepaid Wireless Dealers Facebook Group and is used with the permission of the group administrator and original author.
Airvoice Wireless – Account # is the SIM Card number and password is last 4 digits of phone number.
Alltel – Account # is the 10-digit phone number and password is the 4 digit PIN.
AT&T Postpaid – Account number will be on the bill (it is NOT the phone number) – password will be your online password. For bundled bills, the account number will be a 12-digit number under your wireless account summary. Also, (only for bundled bills) you will need to call AT&T customer service for the passcode – it will be a 4 digit PIN number that they provide to you.
AT&T Go Phone – Call the AT&T Number Transfer Request Line at 1-888-898-7685 to get your account number – it is NOT listed on the online account. The passcode is your 4 digit PIN.
AT&T Landline – Account # is the 10-digit phone number and the PIN is the 4 digits to the immediate right of the phone number in the top right corner of your bill.
Black Wireless – see H2O
Boost Mobile – Call Boost to get your account number. It is NOT listed on your online account. Call Boost at 1-888-266-7848 to get your 9-digit account number. To reach a live person, wait for the opening message to go to English. When prompted, enter your Boost phone number. Press option “4” when the system says “Technical Issues, press 4.” Next, listen to all of the 7 or so menu options. At the end of the all these menu options, wait 10 seconds, and you will be prompted to chat with a Boost Customer Care Representative by pressing “0” (zero).” When prompted, enter your 4-digit Boost PIN number. Then, wait to be transferred to a Boost Representative. Ask the account representative to give your the account number “for your personal record”. Your passcode is your 4-digit PIN with Boost, the same PIN that you login with.
Budget Mobile – Account number is listed on your www.budgetmobile.com/account/ account page. Passcode is the last four digits of your phone number.
BYO Wireless – Log into www.budgetmobile.com/account/ with your BYO credentials to see your account number. Passcode is the last four digits of your phone number.
Consumer Cellular – Account number can be found online or by calling Consumer Cellular – it is a 9 digit number. There’s no passcode, use 0000 if the carrier you are porting to requires a passcode. Also, the name and address must match. Call Consumer Cellular porting department at (888) 750-5519 if you run in to problems,
Cricket – Account number can be found online or by calling the Cricket Porting Department at 1-866-351-7678 (then option #2). The passcode is the four digit Authorization ID (or “AID”) that you set up when you activated when setting up your onlie account and which you need to enter when making changes to your account online.
FreedomPop – account number is the 10-digit phone number, pin is the last 4-digits of the phone number.
Google Voice – Go to: https://www.google.com/voice/unlock to unlock your number, See: https://support.google.com/voice/answer/1316844 for more information. Account number is 10-digit phone number – passcode is the last 4 digits of the phone number, unless you changed it to something else. Customers full name and address must match. It will take 4 to 7 business days to complete. There’s a $3 charge to port from google voice if the number wasn’t originally ported to Google Voice.
GoSmart – The Account number is your phone number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don’t have a PIN you can set one up by calling 611 from your GoSmart phone and saying “no” when it asks you if you want to refill and then choosing “Manage my account” followed by “change my account pin”
H20 Wireless – Account # is the full 20 digits of the SIM Card number and password is last 4 digits of SIM number. But you need to call customer service at 1-800-643-4926 and ask them to release your number for porting so you might as well confirm the account # and PIN with them. They will ask you to provide the 3 most recent outgoing calls.
Line 2 / Toktumi – Account Number is your phone number and the passcode is your login passcode – it will take between 3 to 5 days to port.
Kroger i-wireless – Account number is the 10 digit phone number, passcide is the 4-8 digit PIN you set up when activating the account.
Lycamobile – You need to call CS at 1-866-277-3221 to get your account # and password.
Metro PCS – Account Number is a 9-digit number (not phone number). It can be found on your online profile. The passcode is your call-in passcode that you choose when activating your MetroPCS service. For porting INTO Metro PCS call the porting department at 800-518-7519.
NET10 – Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself – under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. NET10 doesn’t use passcodes, use 0000 if the operator you are porting to requires a passcode.
Page Plus – Account # is the 10 digit phone number. Passcode is always the last 4 digits of the phone number, unless you have changed it.
PTel – Account number is the phone number. The passcode is your four digit Account PIN which can be found by logging in to My Account on Ptel.com and clicking Account Details or by calling PTel at 866-225-5631
Red Pocket – You have to call Red Pocket support to get your account nember and passcode.
RingPlus – Login to your RingPlus dashboard, click the name of the account you wish to port out. On left, click Porting Your Phone Number under Device. Click the Port Out Your Number tab to view your account number which is your phone number and your passcode which is your phone’s 6-digit MSL.
SafeLink Wireless – Account number is the phone’s serial number IMEI or MEID. There’s no passcode.
Selectel Wireless – Account # is an 8-digit number, labeled “Account” that’s displayed on you online account page after you log in. Passcode is your 4 digit PIN if you set one up.
Simple Mobile – Account number is the last 15 digits of the SIM ID and the passcode is your online password (or last 8 digits of your SIM if you haven’t changed it).
Solavei – Account number is your 10 digit phone number. Solavei doesn’t use passcodes. If your new provider requests a passcode, use your zip code. When submitting your port request with your new provider you must include your billing address and that address must have the correct billing zip code assigned to your Solavei account
Sprint – Account # is NOT phone number, it’s is a 9-digit number. – passcode is your “call-in” passcode when you call customer service.
Straight Talk (also Telcel America and TracFone) – Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself – under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. Passcode can be found on your online Straight Talk or TracFone profile page and is usually last 4 digits of the phone # or, for BYOP SIMs, the last four digits of the SIM ID. If no passcode is listed, set one up before porting.
Telcel America – See Straight Talk
Ting – Account number is at the top of your online statement. The password on CDMA accounts is the phone’s MSL, which can be found on the Devices screen of your online Ting profile, or in your activation email. For Ting GSM accounts the passcode is on your online statement along with the account number.
T-Mobile Postpaid – 9 digit account number (NOT phone #) on your bill and can be a word for the password.
T-Mobile Prepaid – Your 11 digit phone number (1-NNN-NNN-NNNN) is the account number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don’t have a PIN you can set one up by calling 611 from your T-Mobile phone and saying “no” when it asks you if you want to refill and then choosing “Manage my account” followed by “change my account pin”. If you forgot your PIN number or need other help call the porting department at 1-877-789-3106.
TracFone – See Straight Talk
Ultra Mobile – Your account number is in the top left corner of you online account management portal at services.ultra.me. If you don’t have an ultra.me account you need to call Ultra customer service at 888-777-0446 to get your account number. The passcode is the last four digits of your Ultra Mobile phone number.
Verizon Postpaid- Account # (on bill) ends in -00001 – passcode is “call-in” passcode when you call customer service. It is usually the last 4 digits of your social security number (unless you specifically changed it to something else).
Verizon Prepaid – Account Number is 10 digits, a dash ( – ) and 00001 (0123456789-00001). and the password is your 4 digit security PIN.
Virgin Mobile – You need to contact Virgin Mobile customer service to get your account number – it will be a 9-Digit number – and the passcode is usually the customer’s birthday in 6-digit format (2-digit month/2-digit day/2-digit year…example: 011065 for January 10th 1965) UNLESS you changed it to something else.
Walmart Family Mobile – Dial #225# to view your account menber. Call Wallmart Family Mobile for the passcode.
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